Nikola founded Expert Group to deliver business process optimization services. In this role, he has automated and redesigned clients’ processes using the Microsoft Power Platform, driving significant savings in operational costs and enhancing overall quality.

He developed internal SharePoint databases and Power Apps interfaces to capture and manage client data effectively, laying the groundwork for improved reporting and operational efficiency.

Nikola automated the purchase order processing workflow across multiple channels. By orchestrating tools via cloud flows and integrating technologies such as Azure Functions and AI Builder, he achieved an automation rate of around 95% with minimal errors.

He engineered a modular solution to streamline lead generation by integrating scheduled flows, diverse API connectors, and a Power Apps interface—enhancing the lead management process end to end.

Tasked with establishing an RPA Center of Excellence, Nikola developed comprehensive documentation, best practices, and security guidelines, while automating core transactional processes and auxiliary systems to optimize workflows.

At EY, he spearheaded the creation of a tax advisory application and implemented RPA solutions across multiple banks. Notably, he designed a comprehensive solution for administering ACCA qualifications across the CESA region (20 countries), ensuring compliance and efficiency.

Nikola optimized transfer pricing documentation through an innovative software suite that saved over 5,000 hours annually. He also established new service lines for financial transaction analysis, solidifying his reputation as a forward-thinking technologist.